Refund policy

01

What a credit purchase covers

A credit purchase will prepay for text API usage on Modtrix. Credits are USD-denominated, used at published model rates, and have no scheduled expiration. They cannot be transferred or withdrawn as cash. Refunds under this policy are a return of an eligible payment, not a general withdrawal facility.

02

Unused paid credits

You may request a refund within 14 calendar days of a credit purchase for the unused paid portion of that purchase. If some credits have been consumed, only the unused paid amount is eligible under this voluntary 14-day policy. Properly delivered usage is generally non-refundable, except for billing errors, service failures, or rights provided by applicable law.

Free or promotional credits cannot be refunded for cash. Credits already used or refunded will not be refunded twice. We will review requests outside the 14-day period for service failures, billing errors, and any applicable legal entitlement.

03

Billing errors & failed service

If you believe a request was billed incorrectly, provide the relevant usage or transaction reference without including secrets or sensitive request content. We will investigate and correct verified duplicate or erroneous charges. Incorrectly deducted API credits will be restored or the corresponding payment refunded as appropriate.

A response you disagree with is not automatically a delivery failure; AI outputs can be imperfect. This does not limit rights relating to a service that was not provided as described.

If Modtrix permanently stops providing the paid service, we will offer to refund remaining unused paid credits, subject to applicable law.

04

How to request a refund or raise a billing dispute

Email modtrixai@gmail.com to request a refund or report an incorrect charge. Include your purchase email, transaction reference, purchase date, the amount in question, and a short explanation. Keep passwords, API keys, and full card numbers out of the message.

We aim to acknowledge requests within two business days and complete the initial review within five business days after receiving the necessary information. If more investigation is needed, we will explain why and provide an update.

05

How approved refunds are returned

Approved refunds will ordinarily be sent to the original payment method. Receipt of funds depends on the payment provider and your bank. We will provide confirmation when a refund is issued.

The refunded amount is deducted from the corresponding unused credit balance to prevent further use. We will explain any lawful restriction that prevents a refund to the original payment method.

06

Your statutory rights

This policy is an additional commitment and does not limit mandatory consumer rights, lawful payment disputes, or remedies available under applicable law. Where applicable law requires a different outcome, that law takes precedence. Contacting us first can help resolve a billing issue, but it is not a waiver of your rights.